Frequently Asked Questions (FAQ)

This page is for merchants who are interested in accepting Bitcoin and Litecoin through GoCoin and have additional questions. We are constantly adding new content to this page as our customers have additional services and needs. If you don't see your question listed here, feel free to contact us through our help center or over email on our contact page.

Does GoCoin accept Credit Cards?
GoCoin is an alternative to credit card processing. Offering our merchants the ability to accept new and exciting digital currencies like Bitcoin. Therefore, we do not service credit cards.
Can an unincorporated business use GoCoin?
Yes, we do allow sole proprietors and unincorporated businesses. You can submit your ID and certified proof of address as documentation.
Are there any regions that are blocked?

In the US, we cannot do service with New York merchants due to state regulations.

Outside of the US, we cannot service the following countries:

  • Afghanistan
  • Balkans
  • Belarus
  • Burma (Myanmar)
  • Côte d’Ivoire (Ivory Coast)
  • Cuba
  • Congo
  • Iran
  • Iraq
  • Lebanon
  • Liberia
  • Libya
  • North Korea
  • Somalia
  • Sudan
  • Syria
  • Zimbabwe
What documents do you require to verify a GoCoin account?

We strive to be as accessible as possible to all potential merchants. However, we still require “KYC” (Know Your Customer) documents in order to have a functioning GoCoin account. You will need to submit both identity and corporate docs.

Identity - A scan or photo of the account holders government issued id and a photo of them holding the id, with their face in the picture.

Corporate - A formation document such as articles of organization or a company org chart and proof of address. (A bill with the company address is OK.) These need to be certified.

We may ask for further documentation depending on the type of business.

What are the fiat payout options?

GoCoin offers international wire transfers to your bank when your account balance hits $1,000. This process is automatic but we are happy to work with you to figure out a beneficial schedule. Currently payouts can be made in the following fiat currencies USD, EUR, GBP and SGD.

There are no outgoing wire fees that you will be subject to, although your bank will most likely

charge you a receiving fee which they will deduct from the proceeds of the wire.
How does GoCoin handle refunds?
Refunds can be initiated on the invoice page in the merchant dashboard. In order to complete a refund you will need the customer’s refund address and a current account balance. If you do not have this or need help setting up the refund, please contact [email protected]

For more information and the answers to common technical questions, please see our Knowledge Base