Privacy Policy

This GoCoin Pte. Ltd. Privacy Policy (“Policy”) describes the way we treat personally identifiable information that we collect when you are on a site, web portal or web pages operated or owned by GoCoin or affiliated with GoCoin (“GoCoin Website(s)”), or when you use the GoCoin Payment Gateway. By using our services such as the GoCoin Payment Gateway, or opening an account with us, you are deemed to have agreed to the terms of this Policy.

1. Information Collection and Use by GoCoin

1.1 We collect personally identifiable information when you create an account with us or register to receive email newsletters or other offers and promotions. Once you register with us, theoretically you are no longer anonymous to us. In addition, we automatically receive and record information on our server logs from your browser including your IP address, GoCoin cookie information and the page(s) you request.

1.2 When you open a GoCoin account and at any time when your GoCoin account is activated, we may require you to provide information, documents, references, reports or permission to conduct “know your client” or financial or other types of due diligence investigations into your business or financial affairs. We may also require certain information in order to determine the transaction processing limits that apply to you, if any.

1.3 In addition, we may request certain information, such as your bank account details, in order for us to provide our services to you.

1.4 In general, we use information collected for these main purposes: (1) to enable us to discharge our obligation to provide the GoCoin Payment Gateway and other services you may request from time to time and do all acts that may reasonable be desirable in relation to the same; (2) to investigate or assist in investigating compliance with the GoCoin Merchant Terms of Use, this Policy, and any applicable laws and regulations; (3) to learn about the manner you use the Payment Gateway and to improve our services; or (4) to contact you about specials and new products by sending you e mail alerts for new products, features, enhancements, special offers, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about GoCoin, our subsidiaries or selected business partners.

2. How we Use Cookies

When you visit GoCoin Website(s) as a guest or as a GoCoin account holder, a cookie is stored onto your computer. A cookie is a small, encrypted text file containing some information about your preferences and allows your usage to be tracked. The use of cookies is an industry standard, and you will find them used on most web sites. You can always choose to disable cookies from being stored on your computer by changing your browser settings. Disabling cookies, however, may result in a limited experience of our functionality and services and in some cases may mean that we are unable to provide you with the services, or parts of the services, that you have requested. Some of our business partners whose content is incorporated into or linked to from our site may also use cookies. However, we have no access to or control over these cookies.

3.You May Opt Out from Marketing Information

Any marketing or promotional e-mail we send to you will contain an easy automated unsubscribe link so that you can opt-out of that subscription. Simply follow the indications in the e-mail.

4. Information Sharing and Disclosure by GoCoin

We will not sell or rent your personally identifiable information to anyone. We will send personally identifiable information about you to other companies or people only when: • We have your consent to share the information; • We need to share your information in order to provide or fulfill our obligations to you as a user of the GoCoin Payment Gateway; • We need to send the information to companies who work on behalf of us to provide a product or service to you. (Unless we tell you differently, these companies do not have any right to use the personally identifiable information we provide to them beyond what is necessary to assist us.); • We respond to subpoenas, court orders or legal process; or • We find it necessary or desirable to do so to investigate potential violations of the GoCoin Merchant Terms of Use, this Policy, the provisions of any applicable law, or any of our usage guidelines for specific products or services.

5. Changes to this Privacy Policy

We may amend this Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by posting an announcement on the GoCoin Website(s). You agree that such posting will constitute sufficient and adequate notice to you of the changes. You agree that your continued use of our products or services after such amendment will constitute your acceptance of and agreement to be bound by the modified policy.

6. Questions or Suggestions

If you have questions or suggestions email us at [email protected]